For persons who are chronically sick / have a disability or are a charity providing goods made for a disabled persons use, VAT relief can be claimed under the relief from VAT act 1994.
If ordering by telephone we do need to be informed that VAT exemption is required and have the VAT exemption form completed prior to the order being delivered. VAT relief can not be given after the order has been processed.
If you do not agree with us having to charge VAT on some of the items, please take up the matter with the VAT Enquiry Centre: H.M Customs & Excise, Advice & Enquiries Centre, Dobson House, Regent Centre, Gosforth, Newcastle Upon Tyne, NE3 3PF Tel: 0845 010 9000 Web-site: www.hmrc.gov.uk
Please email your completed form FAO: Accounts Department - Accounts@protec.uk.com